Returns Policy

At City House Signs, we strive to deliver exceptional quality in our products and customer service. Our sales transactions are governed by the EU Consumer Rights Directive, ensuring protection for both our customers and our business.

Personalised Products

Should you discover any defect within the first 30 days of receiving your personalised product, the EU Consumer Rights Directive obliges us to offer a refund or replacement. At City House Signs, we stand proudly behind the quality of our personalised offerings, extending this promise to 60 days for any item that may develop a fault.

Under EU regulations, if a personalised product is delivered as described and without faults, we are not required to accept its return. This is in line with our commitment to provide you with precisely what you've ordered.

However, your satisfaction is our top priority. If you're not fully satisfied with a personalised product for any reason, we encourage you to get in touch with us through live chat to discuss any issues. We're dedicated to ensuring your happiness with our products.

Non-Personalised Products

For non-personalised goods, you have the right to cancel your order from the moment it's placed until 14 days after receiving the items, aligning with the EU Consumer Rights Directive.

If a non-personalised product is found to be faulty within 30 days of receipt, please inform us immediately. You will have the option of a refund or a replacement, based on your preference.

Digital and Virtual Products & Design Services

Our digital services, including but not limited to design efforts, logo recreation, and similar bespoke services, are tailored to meet your unique needs. Following the EU Consumer Rights Directive, these personalised digital services are considered final sales once delivered, due to their customised nature. This policy ensures our team invests the necessary diligence and expertise to deliver outstanding custom designs for our clientele. Should you have any concerns or questions regarding our digital products or services, we highly encourage you to contact us before completing your purchase.